Policy

Policy 1

POLICY

A1 Pampered Paws Grooming we take pride in servicing our furry friends in a stress-free environment. We make every effort to ensure the comfort of all pets that enter our mobile salon, especially our older population. That being said----we do reserve the right to refuse service if we believe your pet is overly stressed or aggressive as we are not going to endanger them or our groomers.

OUR SENIOR OR SPECIAL NEEDS

The safety and the comfort of your pet is our number one concern----please let us know in advance of any medical issue or pre-existing conditions that we need to be aware about. Our priority and specialty is caring for the elder furry friends. This can only happen if we know in advance. In my training and experience, I was given the difficult furry friends that tend to bite, I have never met one that bit me because I feel it begins with the handler and the vibe the animal senses.

Cancellation Policy

All new clients are required to hold an appointment with a credit card on file. We ask that if you need to cancel, we ask that you give us at least 24-hour notice, so we are able to fill your spot. Same day cancellation or no shows will result in a $35.00 charge being added to your card.

Un-groomable Pets

In the event an appointment is booked and the animal is not able to be groomed due to aggression or any other issue, a $35.00 charge will be applied to your card to help cover the time and gas for the groomer on call.

Ear plucking /Gland extractions

Services are something that we can offer. However, we strongly recommend that anal glands be done at vet office to prevent any unnecessary injury to your pet (including but not limited to abscesses and ruptures). If there is an excessive amount of hair in the ear canal we will do what is in the best interest of your pet without causing discomfort.

Appointments

All appointments times are estimated time frames, like every furry friend is different. They are subject to change due to unforeseen situations, weather, traffic, behavior or just our pets being scare of a new surroundings. We will do our best to accommodate time constraints but we can not guarantee an exact time.

Pictures

Any and all pictures taken of your pet before, during and after grooming process may be used on any sort of social media outlet. I hereby grant permission for A 1 Pampered Paws Grooming to use my furry love name or picture for promotions, advertisement or portfolio images and release A 1 Pampered Paws Grooming from any liability.

Emergencies

In the event of an emergency I am releasing A 1 Pampered Paws Grooming to provide necessary medical attention to my pet in my absence. I do understand the all Groomers are Certified in Animal CPR and provide basic medical care and treatment until a Professional in Health care attendant is available.

What our customers are saying

“

Dog Grooming is an art and expression designed on the canvas on the animal's body. You have an ability that can not be taught, it has to be felt. You are a natural. You will do great in this career.

Rita - Friend and Companion

”