POLICY

A1 Pampered Paws Grooming we take pride in servicing our furry friends in a stress-free environment.  We make every effort to ensure the comfort of all pets that enter our mobile salon, especially our older population.  That being said----we do reserve the right to refuse service if we believe your pet is overly stressed or aggressive as we are not going to endanger them or our groomers.

OUR SENIOR OR SPECIAL NEEDS

The safety and the comfort of your pet is our number one concern----please let us know in advance of any medical issue or pre-existing conditions that we need to be aware about.   Our priority and specialty is caring for the elder furry friends.   This can only happen if we know in advance.  In my training and experience, I was given the difficult furry friends that tend to bite, I have never met one that bit me because I feel it begins with the handler and the vibe the animal senses.   We have specialized harness to help the disable dogs and cats to help in the grooming process. 

If you choose to have your dog groomed at A1 Pampered Paws Mobile Grooming you agree to the following:

There is an additional charge for the dog with matted hair,  excessive hair length,  bad behavior, flea and Medicated baths, matting, fleas,  extra time if needed for the dog with anxiety or aggression.

IMPORTANT POLICY INFORMATION

Here at A1 Pampered Paws Mobile Grooming promise to take great care in handling and grooming your pet, but we can not be held responsible for injury due to your pet's behavior or self-inflicted injury. Nor can we be held responsible for irritation due to pre-existing skin conditions or hot spots, skin irritation due to shaving; razor burns,  skin irritation/sores due to matting; aural hematomas due to excessive shaking of the head; or accidental nicks or cuts due to warts, growths or sudden movements of your dog.  We reserve the right to refuse any pet whose behavior or hygiene could also cause harm to our groomers or to other dogs in the trailer.  The grooming process can be stressful and may aggravate medical conditions before,  during and after the groom.  In the case that an incident or serious medical conditions occurs, the owner authorizes A1 Pampered Paws to seek appropriate veterinarian services.  Owner is liable for any costs incurred.  We are not liable for any pre-existing conditions or problems found during the grooming process.  We may use  a muzzle on your pet if deemed necessary.  The muzzle is not harmful to the pet and protects both the groomer and the pets.  If the safety of our staff is in question, we have the right to stop service at any time  including prior to completion of the grooming.  Because the grooming process requires the use of sharp tools on a dog that may move suddenly and quickly,  accidental injury can occur.  We have the right to stop the grooming service. 

****When an appointment is set up it is only a range, we can not guarantee that we will show up at that intended time frame due to traffic, weather or previous appointment that will go over due to matting or just an un-corporative dog or cat.